Service and warranty for heat pumps Master Therm





7 Year Hassle Free Heating

When you choose one of our heat pumps and add our NeoBox for online monitoring, you'll benefit from a 7 year warranty giving you peace of mind.

Increased reliability with Internet Control and Monitoring

A new level of reliability will ensure online monitoring. 24 hours, 7 days a week.

National network of authorised service partners

We have services partners available across the UK and each is accredited with our formal MasterTherm installation training.

Warranty conditions

MasterTherm Heat Pumps offer a standard warranty on all components for a period of 3 years from the date of installation and this warranty is extended to 7 years when fitted with a MasterTherm NeoBox and monitored online. The NeoBox must be permanently connected to the internet to allow full monitoring and control of the heat pump. The heat pump must be installed by an MCS Accredited and MasterTherm trained installer in full accordance with the installation instructions for the warranty to apply. Please ensure that you complete and return the Activation Record or complete one of the below forms within 10 days of commissioning to start the warranty.

On commissioning of the heat pump we require a completed activation record, customer handover document and system schematic must be returned to us or complete either of the below online Commissioning Forms to start the warranty period. Please see the full Terms and Conditions of the warranty for further details.

Register a Commissioning of a Heat Pump

Please complete the following form to register the commissioning of a MasterTherm AquaMaster

AquaMaster Commissioning Form

Please complete the following form to register the commissioning of a MasterTherm BoxAir

BoxAir Commissioning Form

Warranty Claims

In the rare event that you have a warranty claim. Please complete the following form with with applicable information for processing. 

Please complete the following form to complete a warranty claim

Warranty Claim Form

MasterTherm Product Warranty